FAQ's

Where do we deliver to and how much will it cost?

Belle & Boo love visiting all corners of the world and we do everything we can to ensure your goodies arrive safely and in perfect condition.

For UK addresses we either use Hermes UK, Royal Mail Post, or for bulky or valuable items we use a courier service. Items over a certain weight, bulk or value will automatically be dispatched via our courier service and priced accordingly.

Belle & Boo is sent out from Bristol, UK so If you live far, far away and order especially large or heavy goodies it will cost a bit more to get it to you so the P&P costs will change.

We have two delivery services for our overseas customers. For low cost or low weight items we use Royal Mail 1st Class International Post. Items over a certain weight, bulk or value will automatically be dispatched via our “Signed For” service and priced accordingly. For a small premium, we strongly advise all of our overseas customers to use the Royal Mail “Signed For” option which is both trackable and guaranteed to be delivered (although exact times are not guaranteed).

Please have a look at our delivery page for more information

When will I get my goodies?

For UK addresses we either use Hermes standard delivery (3-5 days) or next day (1-2 days).

Advised arrival times for our standard postal services can be found on the Hermes website here

Our overseas delivery times vary according to the service you have paid for and from country to country. For a small premium, we strongly advise all of our overseas customers to use the tracked option which is both trackable and guaranteed to be delivered (although exact times are not guaranteed).

Please have a look at our delivery page for more information

I have not received my entire order?

Sometimes, to avoid extra postal costs, your goodies will be packaged in separate parcels so may arrive separately even if we have posted them on the same day. Please be patient and see if any separate parcel arrives a day or two later. If after this you still have not received your entire order then please email us at kate@belleandboo.com so we can get to the bottom of it.

Where are your stockists?

Belle & Boo have lots of lovely friends with delightful shops all around the world, perhaps there is one near you. Our licensee partners also have stockists far and wide so we might pop up in the most unexpected places. To ask if there's a stockist by you please email us via trade@belleandboo.com and we'll check.

I saw an item on your blog and wondered if you still have it?

We love making new things here at Belle & Boo so there are always fresh items appearing but this sometimes means that other things are no longer available. Our clothing is limited edition which makes it extra special to own, as are some of the prints, so once they are gone there will be no more. If you have seen something you really love and it is no longer available on the website (and not limited edition) please feel free to get in touch by emailing kate@belleandboo.com and we will let you know if it will be available again.